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How to overcome the challenges that medical credentialing faces?

Medical credentialing is one of the most critical compliance issues in medical practice today. However, this is a time-consuming and complex process to do it properly. A poor medical credential can lead to registration problems and legal and financial complications. Do you know what weakens the medical credentialing process? Here are the top 4 most common medical credentialing challenges that every practitioner should be aware of and solutions to overcome those challenges in the credentialing process.

What is medical credentialing?

Medical credentialing is the process of verifying and evaluating the eligibility of a healthcare provider with educational qualifications, employment history, training experience, special resident certificates, licenses, and other eligibility details.

Challenges in Medical Credentialing

1. Lack of staff to verify credentials.

The medical credentialing process requires an expert team or organization to provide credentials to each healthcare provider providing services to patients. Do you know whose credentials should be checked? The list includes doctors, nurses, physicians, assistants, therapists, and every other provider. For each individual, their full educational qualifications, employment history, training certificates, residence, licenses, and any board-issued certificates in the provider’s specialization area should be carefully checked. So it will consume more teamwork to handle this big operation properly without any error.

Not allocating enough resources or staff to complete the medical credentialing process – is a common mistake due to some methods. This reduces revenue and creates work stress for the limited team available. In addition, when employees make mistakes with the application and the insurance provider does not accept the application, it delays the payment process.

What is the solution?

Outsourcing the medical credentialing process to the medical billing service providers will help you overcome this challenge easily because a reputable organization retains responsible and expert staff for the credentialing process. So the team will handle everything smoothly and on time without any errors, which will save valuable time and money.

2. Incomplete application of service provider

Provider registration applications are essential for completing the medical credentialing process. So it should be done correctly with all the necessary information. Unfortunately, some methods may fail to do so accurately without losing any data fields, resulting in payment delays and rejection of claims.

What is the solution?

Human errors are common when working on provider registration applications. To avoid this error, software based on advanced credentials will help you do it right. In addition, this automated process usually requires less administrative effort – it eliminates human errors, which saves you time, money, and resources.

3. Update the information

Access to applicant information is a significant challenge for healthcare organizations. An excellent medical credentialing process ensures that the healthcare provider is up to date with board certificates and licenses. All healthcare providers must regularly renew their licenses and credentials and keep them updated. About 85% of approval requests contain incorrect, missing, or outdated information. Even small changes, such as an address or phone number, must be re-authenticated in the CAQH database before the system can process the application.

What is the solution?

The doctor’s contact information and other relevant data are readily available to help you speed up the credentialing process. The re-credentialing process will also take a long time. The law will also reduce such recognition issues.

4. Deadline

The medical credentialing process plays an essential role in the revenue cycle of your healthcare organization. The end-to-end process will only take 90 days for the organization to review the application. However, when considering additional stakeholders such as insurance providers – the process can take up to six months – adding to your organization’s downtime.

What is the solution?

Give priority to safety, and spend as much time as possible. If it takes less time, you will be ahead of schedule.

DENmaar’s Medical Credential Services – The right choice to make your credentialing process more accessible.

What do we do?

• •     Collects and reviews all necessary documents to ensure completeness and accuracy before submitting payment
• •     Relieves staff and service providers from the time-consuming task of registering and re-credentialing with government and commercial paying agencies.
• •     Ensures timely approval to all service providers to avoid payment delay or loss of payment
• •     Liaises with thousands of payments across all states and manages all communications and follow-up through an application approval
• •     Works with our billing team to monitor any denials and communicate with fee payers for immediate resolution

Where to get the best credentialing service?

We, DENmaar, are the home for credentialing professionals to help you manage and navigate all the paperwork without any hassle. Since we take care of the entire credentialing process from start to finish, you will have time to focus on patient care.

Over the past two years, hospitals and health systems have quickly deployed several telemedicine systems to look after patients during the ongoing Covid-19 pandemic. But unfortunately, many of these systems were not planned in great detail or designed with a view to sustainability.

Nonetheless, telehealth has taken root, and now healthcare providers face the future with mixed care: personal care and virtual care. As a result, providers are starting to think more about their applications of telemedicine technology.

CIOs and other health IT leaders are thinking about implementing health systems across hospitals and enabling doctors to use technology in their current workflow. Moreover, many officials are considering expanding the scope of technology in the hospital to include all departments.

Hospital’s technological needs have changed rapidly during pandemics, and many patient-facing systems are rapidly operating to meet the demand for video visits. 

  Hospitals seek permanent designs that are part of their workflow. 

In the last few months, what happened across the country has been shocking and has led to telehealth’s emergence from most healthcare systems’ basements. The concept that was once considered a “pleasure” at the use-case level quickly became a “necessity” at the enterprise level throughout the patient’s journey.

Many realize that successful, integrated telehealth solutions are more than just doctors on-screen. Instead, when deployed comprehensively, they act as a digital front door to the health system, delivering clinical experiences and ultimately improving patient commitment.

Integrated care for the individual has been proven to prevent and reduce health risks, and you can use virtual care technology to improve care outside of a hospital setting.

Telehealth is no longer a separate component or competitive advantage for hospitals and health systems – it is a requirement and will provide financial benefits, improved reputation, and care.

  Embedding system-wide telehealth technology as part of their ongoing workflow

Streamlining technical and administrative processes related to providing virtual care through modern and unified platforms will simplify the workflow and improve the care experience.

Combining technology and administrative processes reduces the administrative burden on platform users and increases communication and collaboration in the team.

A single platform promotes fewer login, screen, and apps and extended capabilities such as viewing appointments, accessing current patient information, and combining chat and video appointments with colleagues.

It is imperative to access the curated data presented as actionable insights on the same platform- This enables better personal care throughout the patient’s most needed journey.

  Virtual access to patient’s room

How can CIOs and their team take advantage of this technology and expand it within the four walls of a hospital? For instance, in every department, or even on every TV screen in every patient’s room.

Equipping each patient’s room with telehealth capabilities and virtual access gives carers instant access to patients for various cases.

Virtual nursing units are an example of this idea. About two-thirds of nursing tasks, such as drug testing and some paperwork, are activities that do not need to be touched, and the caregiver does not need to be physically at the bedside.

By enabling each patient room in a virtual nursing unit with telehealth equipment, bedside nurses can focus on providing high-quality patient care by carrying the burden of non-functional care and administrative tasks. We have seen virtual nursing units that can discharge patients about 20% more than conventional nursing units within two hours of receiving a discharge order.

Furthermore, some of these units discharge patients 44% more in the afternoon than their traditional nursing counterparts. These metrics help increase productivity in opening rooms early to accommodate more patients and improve patient satisfaction.

It is also vital to note that patients often interact with people other than doctors and hospital caregivers. Virtual in-room care, often via a hospital room TV or another in-room device, can enable social workers or family members to communicate safely and efficiently with the patient while in the hospital.

  Where to get the best telehealth solution?

DENmaar’s telehealth solution provides a quick and secure way to start a telemedicine session with the ease of a phone call. Whether starting with an electronic medical records system or a provider application, a click of a button prompts a patient to start a session. 

DENmaar’s TeleHealth system is HIPAA compliant, providing a safe way for patients to quickly and safely provide treatment or prescribed services.

Telehealth, telemedicine, and telenursing are changing the world of healthcare forever as we know it. DENmaar is part of that change, and so can you. Call us today!

Credentialing issues in healthcare are extremely common. In fact, the process of provider credentialing has to be a prominent compliance issue for medical practices. It is quite normal for providers to have their applications rejected due to omissions and errors. The consequences can be considerably more disastrous without proper data insight and process oversight. 

Table of Contents

• 1. 5 Common Credentialing Issues
  • 1.1. Keeping Information Up-To-Date
  • 1.2. Time-Consuming
  • 1.3. Staying Compliant
  • 1.4. Challenging to Change Credentialing Program
  • 1.5. Ensuring the Privacy of Healthcare Professionals
• 2. Overcoming Issues with Healthcare Credentialing
  • 2.1. Outsource Your Credentialing Task
  • 2.2. Pay Special Attention to Individual State Guidelines
• 3. We recommend verifying your state’s guidelines for:
  • 3.1. Leverage Credentialing System Technology that Automates the Process
• 4. The Bottom Line

Now, mistakes happen in any process. However, the mistakes in credentialing can be especially punishing. For instance, credentialing issues for nurse practitioners can cost a nurse their career. Moreover, mistakes in credentialing can cost healthcare organizations their hard-earned reputation. Suffice to say, no one can afford the legal and financial complications that follow a poorly executed credentialing process. 

In this article, we would like to shine a light on some of the most common challenges with the medical credentialing system. We hope that being aware of these challenges will make you better equipped to tackle them. 

5 Common Credentialing Issues

1. Keeping Information Up-To-Date

Many healthcare organizations struggle to access relevant applicant information. It is estimated that around 85% of submitted applications suffer from inaccurate, missing, or irrelevant information. It is mandatory to re-attest even minor changes like changes to address and phone number in the CAQH database. 

Missing information or outdated details can quickly derail the already complicated and time-consuming credentialing process. The issue becomes even direr when you consider how frequently individual practitioners change the healthcare institutions they work for. Healthcare organizations must keep pace with the changes as they occur to avoid issues during the process. 

2. Time-Consuming

It is no secret that the medical credentialing process is a time-consuming one. An application review can take around 90 days to complete. When you consider the involvement of additional stakeholders like contract negotiators and insurance companies, the process can easily go as long as six months. That is a long time and most healthcare organizations find their operations stalled because of it. 

3. Staying Compliant

As we mentioned before, compliance issues are most prevalent in the credentialing process. Each state has different standards and policy guidelines that a provider needs to adhere to. Additionally, national organizations like CAQH have their own specific requirements that have to be met as well. This, of course, causes frustrating issues. 

Read More: Credentialing Process Checklist You’ll Need in 2022

The rules, regulations, and requirements for medical credentialing vary from state to state. It also doesn’t help that these rules and regulations are volatile and experience frequent changes. It is important to leverage a reliable credentialing service or system to keep up with varying and changing regulations.

4. Challenging to Change Credentialing Program

As your healthcare organization grows and credentialing requirements become inevitably more complex, you will have no choice but to add integrations or switch to a different assessment system entirely. Migrating information in such a scenario, especially when you have a lot of preset prompts and questions that are not standard compliant, can become almost impossible. 

You will have no option but to lose one or two components to make the migration possible. It is precisely because of this reason that many healthcare organizations get stuck with outdated platforms that are not capable of efficiently undertaking the credentialing process. 

5. Ensuring the Privacy of Healthcare Professionals

Background checks are an integral part of the credentialing process. They are essential to determine that the applicant possesses the skills and qualifications required to provide care to patients. The process entails the submission of crucial documents such as practice license, work history, education qualification, etc. 

As such, privacy become of the utmost importance. The credentialing organization will require information about an applicant’s entire history. Not disclosing this important information can result in the practitioner’s application being rejected. You will need a credentialing service or platform that keeps all of this information up-to-date and secure from prying eyes. Sadly, most organizations don’t have adequate platforms to safeguard such valuable information.

Overcoming Issues with Healthcare Credentialing

1. Outsource Your Credentialing Task

When it comes to hiring someone to overtake your credentialing process, there are two options at your disposal. You can try hiring an in-house staff that is dedicated to managing the process from start to finish or opt to outsource the task to third-party specialists like DENmaar. 

Out of the two, outsourcing is evidently a relatively more cost-effective and time-efficient way to handle credentialing. With outsourcing, you get access to credentialing experts and their technology. Moreover, you aren’t saving money by not hiring personnel on salaries. 

2. Pay Special Attention to Individual State Guidelines

It is important to do your homework with regards to what rules, legislations and policies would be applicable to your healthcare organization. As each state has different requirements, you need help of medical credentialing experts that are aware of policies and can help you with seamless and compliant transition. 

We recommend verifying your state’s guidelines for:

• •     Licenses
• •     Education qualifications
• •     Certifications.

3. Leverage Credentialing System Technology that Automates the Process

There are systems and advanced technology available today that can help your business automate the credentialing process to a good degree. We recommend looking for a credentialing platform that can:

• •     Reduce Credentialing Workload Affecting Your Staff
• •     Reduce Training Time for New Staff
• •     Save time to focus on company growth. 

Implementing such technology can be expensive. However, you stand to enjoy greater benefits in the long run with these technologies managing crucial aspects of your credentialing process. 

The Bottom Line

Credentialing is no child’s play. Most healthcare organizations do not have the staff or resources to handle it with the care deserved. Fortunately, you can save yourself a lot of trouble by simply hiring credentialing specialists like DENmaar. 

We understand how frustrating the process can be, and thus offer services dedicated to relieving you of this unwanted burden. We provide a fully automated system that gives you real-time updates of your credentialing application status. Plus, you get automatically notified by our robust system on the imminent expiration of documents, so your practice continues to legally serve patients with insurance. Moreover, we offer medical insurance credentialing services for sole practitioners as well as huge medical organizations.