We don’t just submit claims. We create visibility and accountability around every unpaid claim—so management knows what’s being worked, what’s stuck, and why.
Know What’s Happening With Every Unpaid Claim
Behavioral health billing with complete visibility and accountability
98.1%
Clean Claim Rate
1.47%
Rejection Rate
0.32%
Denial Rate
5–10%
Denial Rate
10–20%
Average Revenue
Improvement
$0
EHR Software Fee
With Billing Services
With Billing Services
CLAIMS VISIBILITY
Your Claims May Be Getting
Submitted. But Are They Getting Paid?
Submitting a claim is only the beginning.
Your Claims May Be Getting
Submitted. But Are They Getting Paid?
Revenue is lost when rejected claims aren’t corrected, denials aren’t resolved, authorizations expire, payer requests go unanswered, and unpaid claims disappear into spreadsheets and work queues.
DENmaar gives behavioral health practices a clear view of:
- Which claims remain unpaid
- Why each claim is stuck
- What action has been taken
- Who is responsible for the next step
- When follow-up is due
- What the payer said during the last follow-up
- Which payers and problems are creating the most lost revenue
You no longer have to accept, “We’re working on it.”
You can see exactly what is being worked, what happened and what comes next.
The Improvement in Claims Can Pay for DENmaar
any practices are already losing more money through preventable claim problems than they would spend fixing them.
For a practice collecting $100,000 per month
6% = +$6,000 / month
in realized insurance revenue
That improvement alone could offset the cost of DENmaar’s billing services.
- Behavioral health EHR software at no additional cost
- Claims Copilot
- Eligibility and insurance workflows
- Payment posting
- Rejection and denial management
- Aging-claim follow-up
- Reporting and management visibility
- Support from DENmaar’s Insurance Knowledge Team
Claim Lifecycle
Every Claim Has an Owner, a Status
and a Next Action
DENmaar creates a structured process for managing the entire claim lifecycle—from appointment readiness
through final payment.
01
Prevent Problems Before Submission
Eligibility, payer, authorization, credentialing and documentation issues are identified before they become rejected or denied claims.
02
Submit Clean Claims
Claims are reviewed for common errors and payer requirements before submission.
03
Monitor the Payer Lifecycle
Claims are tracked after submission so unresolved claims don’t quietly disappear into aging.
04
Assign the Next Action
Every problem claim has a clear status, responsible team member and required next step.
05
Document Every Follow-Up
Management can see when follow-up occurred, what the payer said and what must happen next.
06
Escalate Unresolved Claims
Claims receive additional attention before filing limits or appeal deadlines are missed.
07
Measure Performance
Monitor clean claims, rejections, denials and aging by payer, provider, location, service and responsible team member.
Management Visibility
Your Billing Operation Shouldn’t Be a
Black Box
Monthly reports tell you what has already happened. DENmaar provides visibility into
what is happening now.
Visibility creates accountability.
A practice should not have to wait until collections fall to discover that claims aren’t being worked effectively.
- Whether claims are being worked consistently
- Whether follow-up is producing results
- Why claims remain unpaid
- Whether the same errors keep recurring
- Where responsibility for the next action sits
- Which workflows or team members need support
- Which payers are causing the most problems
- How much revenue remains at risk
Visibility creates accountability.
Accountability creates action.
Action moves claims toward payment.
Improve the Team You Have—or Let DENmaar Manage the Process
Some practices already have an internal billing team but lack the technology, payer knowledge and management visibility required to oversee it. Others want an experienced partner to manage the entire revenue cycle.
OPTION 01
Claims Copilot for Your Existing Team
Give your billing staff the structured workflows, claim intelligence and accountability tools needed to manage unpaid claims more effectively. Management gains visibility without immediately replacing the internal team.
OPTION 02
Full Revenue Cycle Management
Let DENmaar manage claim creation and submission, rejection correction, payment posting, denial resolution, insurance follow-up, aging claims, payer escalation, patient balances and revenue-cycle reporting.
Either way, management gains control over the revenue cycle.
Behavioral Health Expertise
Built Specifically for Behavioral Health
Behavioral health billing requires more than generic claim submission.
Mental health therapy
Psychiatry and medication management
Substance-use treatment
Intensive outpatient and partial hospitalization programs
Community behavioral health
Multidisciplinary practices
Telehealth billing
Time and unit requirements
Rejections and denials
Built Specifically for Behavioral Health
- Behavioral health payer carve-outs
- Eligibility and benefit verification
- Prior authorizations
- Provider credentialing
- Therapy and psychiatric coding
- Same-day services
- Telehealth billing
- Missing or incomplete documentation
- Coordination of benefits
- Rejections and denials
- Aging insurance balances
Before Billing Begins
Problems Are Often Created Before Billing Begins
Many claim problems originate before the claim reaches the billing team.
An appointment may be scheduled with the wrong payer. Eligibility may not be verified. An authorization may be missing. Documentation may not support the code or units billed. A provider may not be enrolled correctly.
DENmaar connects scheduling, eligibility, authorizations, documentation and billing in one operational system.
This helps prevent bad claims—not merely work them after they fail.
Prevent the problem upstream.
01
Scheduling
Right payer • right workflow
02
Eligibility & Authorization
Verify before service
03
Documentation
Support code and units
03
Billing
Submit cleaner claims
More Than Billing
Technology, Insurance Expertise and
Human Follow-Through
Most billing companies provide reports. Most software companies provide tools. DENmaar combines:
Technology, Insurance Expertise and
Human Follow-Through
You get a system designed to improve the financial performance of your behavioral health practice.
Enterprise capability with small-practice simplicity.
- Behavioral health EHR technology
- Claims Copilot
- Revenue-cycle services
- Insurance knowledge
- Human payer follow-up
- Management visibility
- Operational accountability
Billing Review
See What Better Claims Performance Could Mean for Your Practice
If too many claims are rejected, denied, aging or simply unexplained, let’s look at the process together.
Current monthly insurance revenue
Baseline performance
Clean-claim rate
Rejection and denial rates
Claims over 30 days
Value of unpaid and aging claims
Follow-up process
Where accountability is breaking down
Let’s Determine Whether There Is Operational Alignment
We begin with a discussion focused on:
- Organizational structure
- Insurance workflows
- Operational goals
- Implementation fit
Request Information
Capterra, Software Advice And Get App 2023 / 25
Best Of Badges Awarded To DENmaar
2023 / 25 “Best of” badge winners = DENmaar Neuro has earned a well-deserved Best Value Badge.
See our reviews for our software being recognized as an impactful solution for your business.
Our Latest Blogs
Providing Telehealth in Nursing Homes during the COVID-19 Pandemic
So, what are the challenges facing telehealth in nursing homes?
Our older generation is more vulnerable to the novel coronavirus crisis. The stats and figures coming out from many severely affected regions around the planet have made it crystal clear. The symptoms are extremely dire in our elder community. This means nursing homes and other old-age care facilities are also facing significant risks.
Nursing homes are already taking precautionary measures like banning visits, canceling recreational activities, etc. to ensure the elders in their care are safe from this deadly virus. However, this may cause further problems. Isolating the elders from the outside world and canceling their recreational activities can take a heavy toll on their mental health.
Thankfully, psychologists and behavioral practitioners are considered essential workers and can render their services via an array of telehealth technology at their disposal. Medicare and Medicaid services are already allowing psychologists and other behavioral practitioners to use video conferencing tools such as Skype, Zoom, etc. to provide care to our elder community.
Now getting Telehealth to work in such facilities can be extremely challenging. Many clients do not have their own personal devices. Plus, a psychologist also needs to seek cooperation from nursing home staff who are already exhausted due to the ongoing crisis.
There are certain tips and methods that can be employed, to make sure care is provided to the elderly in the confines of their nursing homes or institutes. In this article, we will be exploring some of those tips.
So without much further ado, let’s look at a few tips that can make the Telehealth process run smoothly for nursing home staff and residents alike.
Tips for Smooth Functioning of Telehealth Process
Establish an Onsite Telehealth Liaison
Assign one staff member from the nursing home with the task of setting up and transferring telehealth devices from one client to another. Make him in charge of making sure everybody gets their time on the device. While executing this task, the staff member should ensure that all infection control protocols are being followed diligently.
Contact Staff
Reach out to your point of contact in the Tele-health facility, and collaborate with them to establish a comprehensive telehealth service plan. Check whether the facility has an appropriate device to deploy telehealth services, or whether you would be required to provide it to them. Find out whether they already have a telehealth program being used in association with other medical providers, and ask whether you can jump on-board with them.
Be Flexible with Your Schedule
Practitioners who render telehealth services daily are bound to be exhausted or overburdened by sessions. Conducting sessions across multiple platforms in one day may seem reasonable to neuter the stress of rendering care. Catering to six patients over a period of three hours is more efficient than catering to 10 in an 8-hour shift. This will allow reprieve for both the practitioner as well as the telehealth liaison. So it is wise to consider lesser sessions per site.
Educate the Staff
The nursing staff is present in nursing home facilities to take care of the daily needs of their elderly residents. As such they may not be well versed with understanding mental health needs. So it becomes the responsibility of a practitioner to inform and educate the nurses on the essential nature of mental health care. Explain to them how loneliness, anxiety, fear of the virus can lead to complications of mental health in their residents. Make sure you appreciate them for upholding the fundamental principles of telehealth technology as you need to build an amicable relationship with them. This is all necessary for the telehealth process to work effectively.
Think on Your Feet
We can assume that most residents of nursing homes do not have their own personal devices. This makes rendering of telehealth services all the more challenging. Therefore it is essential for practitioners to think on their feet to ensure these barriers are surpassed without a problem. If the facility you are working with does not possess such technology, then go ahead and provide them one yourself. For residents that do have their own telephonic devices, simply note down their number and connect with them directly via any teleconferencing tool like Skype and Zoom.
Inform the Site about Medicare’s Telemedicine Facility Fee
Medicare administrative personnel have lifted requirements to bill an originating facility fee for conducting telehealth sessions. The facility is now allowed to bill facility fees for the duration of the ongoing public health emergency. So the originating facility is now eligible for payments of originating site facility fee, which is independently billable under Medicare Part B.
The fee can easily cover payment of an hourly rate employee, who can be used to deploy and manage telehealth services in such institutions. Inform the sites of this benefit, and it will make your job of getting telehealth care available in such facilities a tad bit easier.
Funding
You can always consider funding a telehealth program in such facilities by applying for finance for technology and telehealth devices under the CARES ACT. Nursing facilities are already eligible for funding under this act, so why not exploit it for the greater good.
The Future of Telehealth Nursing amidst a Pandemic
As you can see, being more engaging and understanding of the regulations around telehealth in nursing facilities can make the implementation of telehealth easier in LTC sites.
As the crisis reaches its zenith, the need for telehealth only becomes more and more prevalent. We have to assume that the threat of this pandemic won’t be over soon. Therefore reliance on telehealth technology might very well become a norm.
As a psychologist or mental health practitioner, you should do everything in your power to ensure the elderly get the care they need pertaining to mental health. The above tips ensure you do just that.
DENmaar’s TeleHealth Services
At DENmaar, our telehealth solution offers both patients and providers with a communication technology that allows the access and management of health care services from homes of patients or the practices of doctors. This teleconferencing feature allows practitioners to attend to their patients, on their computer screens, where-in they can consult and serve their clients without having to make them wait in their clinics or making them transit long distances.
All you have to do to access our feature, whether you are a provider or patient, is to sign up to our app and avail our telepsych feature.
How Conventional is Online Child Therapy
Most folks have a very Hollywood image of what psych therapy or counseling is. They picture adults talking to their psychiatrists while resting on large couches or laid-back comfortably on sofas. However, there is so much more to that concept. Today online therapy has successfully replaced physical consultations, thanks to conferencing via smartphones and computers.
Therapy, however, is equally common if not more frequent with children. Many parents are reasonably cynical about signing up for online child therapy or counseling. They have doubts on what impact it might have on their child.
To clear the air around the topic, we will look at how exactly online child therapy works its pros, cons, and its implications on the future of therapy.
So How Does Online Therapy works
Thanks to the advancements in technology, there are many licensed practitioners and behavioral experts who conduct child therapy online. The process is similar to the treatment they would have received in physical sessions.
These appointments usually take place via video, live chat, phone, or simple messaging. Smartphones, tablets, computers are all effective players in the dissemination of therapy. If there are parents involved, then the therapist may request parental input into the matter affecting their child. Parent-child online therapy sessions may be conducted to find out more about the child’s history or history of the mental illness in the family.
Treatment options are discussed, once a thorough assessment of the child is conducted. Rest assured there is confidentiality between the practitioner and the parents regarding the diagnosis of the child.
The most popular form of Online Therapy
Cognitive-behavioral therapy is one of the most popular therapies provided online today. It helps individual practitioners identify and change destructive thoughts in children. Researches have proven that online sessions are just as effective in conduct as their physical counterparts.
There are many other therapies as well that are equally important but cannot be provided online. Play therapy (Used to express emotions and act out situations) for example, cannot be done without physical presence.
Similarly, Sand tray therapy and other such interactive therapies are better performed in-person rather than online.
The Pros of Online Child therapy
- • Kids can meet their therapists from the comfort of their homes
- • Kids already comfortable with technology will find online therapy no big deal.
- • Appointments can be scheduled more conveniently, according to the convenience of both the therapist as well as the child
- • Online therapy is more accessible, reaching out to rural areas as well
- • Online therapy is cheaper than its counterpart
Cons
- • Technological problems can hinder the delivery of seamless therapy
- • Parents may feel as If they are being left out
- • Online therapy isn’t appropriate for all conditions, Therapies like Play therapy, sand tray etc. can only be delivered with in-person intervention.
- • Online therapists might reject insurance
The Bottom Line
Online therapy provides children with a much more convenient way to communicate with their therapists. Depending on the child age, preferences and needs, a child can be allowed to communicate to his/her therapist in a way that best suits them.
Response to online therapy for children is quite mixed today. While some reports are positive, others claim that their experience was too impersonal. So while some children may struggle, others find it easier to cope with the technology. It depends and varies according to the conditions of the children.
DENmaar’s TeleHealth Services
At DENmaar, our telehealth solution offers both patients and providers with a communication technology that allows the access and management of health care services from homes of patients or the practices of doctors. This teleconferencing feature allows practitioners to attend to their patients, on their computer screens, where-in they can consult and serve their clients without having to make them wait in their clinics or making them transit long distances.
All you have to do to access our feature, whether you are a provider or patient, is to sign up to our app and avail our telepsych feature.
The Many Fundamental Applications of Telehealth Technology
As the world struggles to recover from the tragedy of an ongoing pandemic, Telehealth technology has emerged as a critical messiah that is not only helping save lives but is also determined to save our way of life pertaining to the impending economic crisis.
Telehealth technology has allowed patients to continue availing healthcare, while simultaneously making sure practitioners and their clinics stay operational and financially viable as the world faces an uncertain future in lockdown.
What is Telehealth technology?
Telehealth can very simply be defined as technology that facilitates the delivery of health care, health information and health education via remote technologies like computers or mobile phones. Telehealth provides patients with the tool to consult with their doctors from the comfort of their respective abodes. If recent times are taken into consideration, it allows for face to face communication without compromising on the concept of physical distancing.
The Benefits of Telehealth include:
- • Making Healthcare accessible for rural and isolated communities.
- • Access to behavioral and other medical specialists
- • Making services available for communities and people with limited mobility, or transportation options
- • Improved communication between doctors and patients
- • Improved self-management of health care practice
The below article is focused on how pervasive telehealth technology has become in our healthcare industry. We will be specifically focusing on some of its key applications in terms of providing efficient and adequate care.
So without much further let’s get started.
Telehealth Technology Applications
Today, many technologies are being pumped into the industry with the promise of forever associating telehealth with the service of healthcare. These technologies include mHealth – smartphones and tablets for telehealth, remote patient monitoring, digital photography, audio and video technology, forward and store technology and many more.
Remote Patient Monitoring (RPM)
Remote Patient Monitoring, aka RPM is technology that involves collection, reporting, transmission and evaluation of crucial patient health data via electronic devices. RPM technologies require patients to measure their health data and then transmit it to their physicians for further evaluation. RPM technologies in the form of wearable electronic devices are now being used to collect an array of crucial patient health information like cardiac stats, oxygen levels, and respiratory rates.
(mhealth) Mobile health Telehealth technology
You would be hard strung to find an individual today who does not own and use a smartphone. Smartphones have become tools that have defined human civilization at the turn of the 21st century. Smartphones can now be used for entertainment, calculations, business, education, financial purposes, and so much more.
So it is only fair that it be used to make healthcare convenient. mHealth basically refers to mobile apps and tools that patients use on their smartphones or tablets to avail healthcare. These applications allow users to set medications, appointment reminders and share information with their dedicated practitioners, just like DENmaar’s mental health medical billing application.
Thanks to mHealth, patients can now use asthma or diabetes management tools or talk face to face with their doctors via video conferencing.
Video Conferencing
Perhaps the most relevant, considering the times we are living in; video conferencing has been such a sweet gift of science to mankind. Loved ones can now interact with each other daily and quite conveniently from anywhere around the world, path-breaking trade deals can be closed immediately without any communication barriers, and of course, doctors can advise their patients without making them wait in the clinic or travel long distances.
Real-time video communication platforms are helping doctors and clinicians take better care of their patients without meeting them in-person. This technology has facilitated healthcare for rural inhabitants and soldiers and militants stuck away from civilization.
Store and Forward
Store and forward technology refer to the usage of storage and transmission technology to capture, store and transmit patient health information for asynchronous healthcare delivery. Information like CAT scans, MRI’s, photos, videos, etc. are captured from patients and sent to assigned specialists and practitioners to assist with their healthcare. Technology like secure email platforms, servers, and routers are used to temporarily store this information and send it to the appropriate recipient in time.
Future of Telehealth technology
With many big players jumping in to meddle with this technology, you can bet Telehealth technology will be a key healthcare player in times to come ahead. Big names like Amazon and Wal-Mart have already begun operations on introducing their own version of telehealth technology. We can hope that telehealth technology can work effectively in bringing down healthcare costs and make healthcare more accessible to all.
DENmaar’s TeleHealth Services
At DENmaar, our telehealth solution offers both patients and providers with a communication technology that allows the access and management of health care services from homes of patients or the practices of doctors. This teleconferencing feature allows practitioners to attend to their patients, on their computer screens, where-in they can consult and serve their clients without having to make them wait in their clinics or making them transit long distances.
All you have to do to access our feature, whether you are a provider or patient, is to sign up to our app and avail our telepsych feature.
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