Below is a list of our most common questions from customers.
If your question still hasn’t been answered, please don’t hesitate to contact us.
Frequently Asked Questions
General Information
What is DENmaar?
DENmaar is a specialized provider of Electronic Health Record (EHR) and Revenue Cycle Management (RCM) software explicitly tailored for psychiatric and counseling services. Their platform is designed to be intuitive, secure, and fully compliant with HIPAA regulations, ensuring that healthcare professionals can manage their practices efficiently and confidently.
In addition to EHR/RCM solutions, DENmaar offers a comprehensive Patient App that enhances patient engagement and streamlines various aspects of healthcare management, from appointment scheduling to secure messaging.
Who can benefit from DENmaar’s services?
DENmaar’s services benefit behavioral and mental health professionals, including therapists, psychiatrists, and counselors. These professionals can leverage DENmaar’s tools to optimize their practice management, improve patient care, and simplify administrative tasks.
Additionally, patients who receive care from these providers can benefit from the enhanced communication, streamlined billing, and easy access to health records offered through the DENmaar Patient App.
Account Setup and Access
How do I create an account to access DENmaar’s services?
To create an account with DENmaar, visit their official website. Navigate to the sign-up page, where you will be guided through the registration process. If applicable, you will need to provide essential information, such as your name, contact details, and professional credentials. Once all the required fields are completed, your account will be created, giving you access to DENmaar’s comprehensive platform.
How do I locate and log in to my DENmaar account?
You can log in to your DENmaar account through the DENmaar website by entering your username and password on the login page.
How can I reset my password?
If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page and following the instructions.
DENmaar Patient Portal
What is a Patient App?
A Patient App is a mobile application that empowers individuals to manage their healthcare needs, from scheduling appointments to tracking health progress.
How does the Patient App improve healthcare outcomes?
It enhances patient engagement and adherence to treatment plans, reduces administrative burdens for healthcare providers, and improves care coordination through secure messaging and shared care plans.
How can I update my personal and contact information on my DENmaar account?
To update your personal and contact information, log in to your DENmaar account and navigate to the account settings or profile section. Here, you can edit your details, such as your phone number, email address, or mailing address. Once you’ve made the necessary changes, save them to ensure your account reflects the updated information. You can contact DENmaar’s support team for assistance if you encounter any issues.
How can I view and manage my appointments using the DENmaar platform?
Log in to your DENmaar account and access the appointments section to view and manage your appointments. This area will display your upcoming and past appointments, allowing you to reschedule or cancel if necessary easily. The platform provides reminders and notifications, helping you stay on top of your scheduled sessions. Your healthcare provider’s office can offer support if you need further assistance managing your appointments.
How can I pay my bills using the Patient App?
The Patient App allows you to pay your bills online securely. Simply log in to your account and navigate to the billing section to make a payment.
How can I access my test results?
Test results and other health records are available in the Patient App under the “Health Records” section, where you can view and download your results.
Communication and Support
How can I contact my healthcare provider through the DENmaar Patient App?
The app includes secure messaging features that allow you to communicate directly with your healthcare provider for questions or follow-ups.
How can I update my contact information?
You can update your contact information within the Patient App under your account settings or by contacting your provider directly.
How do I get technical support for issues with the DENmaar Patient App?
For technical support, you can contact DENmaar’s customer service team through the app’s support section or by calling the support hotline.